Privacy Policy
M/S OVERCLOCK SYSTEM
Last Updated: 01/04/2026
At OCS, we are committed to maintaining the trust and confidence of our clients. This Privacy Policy outlines how we collect, protect, and manage your information regarding our CCTV sales, installation, and maintenance services.
1. Information We Collect
We collect information necessary to provide professional security services, including:
- Contact Information: Name, installation address, email, and phone number.
- System Metadata: Technical details of your installation (camera models, DVR/NVR IP addresses, port configurations, and storage capacity).
- Payment Data: Billing details required for hardware purchases or service contracts.
2. Video Data and Ownership
- Client Ownership: OCS acknowledges that all video footage, snapshots, and audio recorded by the installed system belong exclusively to the client.
- Access for Service: Our technicians may require temporary access to live feeds or recorded footage during installation, "fine-tuning" of viewing angles, or troubleshooting. We will only access this data with your explicit verbal or written consent.
- No Remote Monitoring: Unless specifically contracted for remote monitoring services, OCS does not have "backdoor" access to your feeds. We prioritize your privacy by encouraging clients to change default administrative passwords immediately after installation.
3. Network and Data Security
For systems involving NAS (Network Attached Storage) or remote mobile viewing, we implement industry-standard security protocols:
- Encryption: We configure systems to use encrypted streams where hardware allows.
- Strong Authentication: We assist clients in setting up complex passwords and, where applicable, Two-Factor Authentication (2FA).
- Firewall Optimization: We configure routers to minimize exposure to the public internet while maintaining remote access functionality.
4. Third-Party Sharing
We do not sell, trade, or rent your personal information or video data to third parties. We may share limited contact information with:
- Hardware Manufacturers: Only for warranty registration or technical RMA (Return Merchandise Authorization) processes.
- Legal Compliance: If required by law to comply with a subpoena or similar legal process.
5. Data Retention
- Client Records: We retain your service history and system configuration data for the duration of your warranty or service agreement.
- Video Footage: We do not host your footage on our servers. Retention periods are determined by the storage capacity of your local hard drives and your specific settings (e.g., circular recording).
6. Your Rights
You have the right to:
- Request a copy of the technical configurations we have on file for your site.
- Request the deletion of your contact information from our marketing databases.
- Request a "Security Audit" to ensure your system’s credentials and firmware are up to date.
7. Contact Us
For any questions regarding this Privacy Policy or the security of your surveillance system, please contact:
M/S OVERCLOCK SYSTEM
Email: overclocksystem@gmail.com
Phone: 94393-91974